About Tours:
About Booking:
About Changes:
Question: ¿Qué idiomas se ofrecen para la excursión?
Answer: Las excursiones al Grand Canyon se ofrecen en 11 idiomas diferentes: español, japonés, portugués, italiano, francés, holandés, cantonés, mandarín, alemán, coreano e inglés.
Question: Do I need a VISA or passport or are there any special health requirements?
Answer: Todos los pasajeros con reserva en una excursión deben disponer de documentos identificativos oficiales, SIN EXCEPCIÓN.
Question: What days do the tours operate?
Answer: All our tours operate 364 days a year. We are closed on Christmas day.
Question: What hotels do you pick up from?
Question: ¿Pasan a buscar pasajeros en residencias privadas?
Answer:No. We offer hotel pick ups only.
Question: Do your tours pick up from McCarran Intl Airport?
Answer: No en este momento.
Question: What departure times do you offer?
Answer: Most tours and flights have many departures ranging from early morning to late afternoon and evening.
Question: Do your tours operate on Christmas or any other public holiday?
Answer: We are open and operating every day during the year except Christmas. We are closed Christmas day to allow our staff to spend the holiday with their families.
Question: I am not staying at a hotel. Can I still get a pickup?
Answer: We offer hotel pick ups only. However, a passenger does not need to be staying at a hotel to be picked up at one. Passenger making their way to the nearest major hotel can be picked up by one of our shuttles. Please contact reservations to make arrangements.
Question: I'd like a customized tour for myself and/or my group?
Question: Where is your Boulder City Terminal ?
Question: ¿Es seguro usar la tarjeta de crédito en el sitio web?
Answer: We use industry standard security methods and encryption to protect both your credit card and your personal information during the booking process!
Question: ¿Cuál es la política de cancelaciones de la empresa?
Question: Can I book a tour when I arrive?
Answer: Of course! We are happy to take booking on arrival. However, better prices are available online and we often sell out our helicopter and airplane tours. Its recommended that you book in advance.
Question: Necesito cancelar mi reserva.
Answer: Please contact our reservations department. Note that our cancellation policy will apply.
Question: When do I receive my booking confirmation?
Answer: Immediately after booking we will send you an order receipt. This receipt acknowledges that we have received all the information required and that your credit card was successfully processed. Within 24 hours you will receive your tour confirmation at the email address you entered during booking.
Question: ¿Puedo reservar por teléfono?
Answer: Of course! However, better prices may be available online.
Question: What happens if I do not show up?
Question: I am traveling in a group. Do you have services for us or, perhaps, a group discount program?
Question: Do you have gift certificates?
Answer: No en este momento.
Question: I don't know what date I'm traveling yet. Can I book a tour and leave the date open?
Answer: No en este momento.
Question: I keep getting a credit card declined error message while trying to book. ¿Qué hago?
Answer: Our reservation center staff are very knowledgeable and will be happy to help you complete your booking.
Question: It has been 24 hours since I booked and I have not received my booking confirmation. I'm not sure if my booking was processed?
Answer: We go to great lengths to insure that your booking confirmations get through to you. However, in this era of spam filters and automatic mail sorters things can get lost. If you have not received your confirmation please feel free to contact our reservations center.
Question: When sending a special inquiry or request, what do I do if I don't get an answer within 24 hours?
Answer: Depending on the complexity of your request it could take slightly longer then 24 hours to respond. We don't wish to waste your time with pointless emails and, as such, will only respond with emails of substance. If you have an urgent need please feel free to contact our reservations center.
Question: ¿Existe un recargo por combustible?
Answer: Si, aunque el recargo ya está incluido en el precio de las excursiones al reservarlas por Internet.
Question: ¿Existe un recargo por sobrepeso?
Answer: Helicopters and tour airplanes are very sensitive to weight and weight distribution. As such anyone weighing over 275lbs could be subject to additional fees at check-in.
Question: Necesito cambiar los nombres de los pasajeros de mi reserva. ¿Qué hago?
Answer: some text
Question: Quisiera cambiar la fecha de mi excursión. ¿Qué hago?
Answer: Name changes can be processed easily. Contact our reservations center to make the change in advance or inform your customer service agent at check-in.
Question: If I book online or on the phone and then find a coupon can I get the difference as a credit?
Answer: No, no es preciso proporcionar los códigos de cupones en el momento de realizar la reserva. Los cupones pueden ser válidos para fechas de oferta concretas, tener fecha de caducidad o depender de la disponibilidad.
Question: Can I change or amend my booking?
Answer: Bookings may be modified up to 24 hours prior to flight time.
Question: Necesito cancelar mi reserva.
Answer: Please contact our reservations center for assistance. Please note that cancellations with 24 hours are subject to our cancellation policy.
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